Summary
The Account Manager will drive strategic company initiatives and goals through managing customer and partner relationships, supporting customer implementations and changes, measuring customer satisfaction, and selling new HCTM features and functionality.
Responsibilities
1. Account management of HHCA accounts and partners/resellers (CST, GSTI).
2. Cross-functional project management to implement HCTM systems and products at customer accounts.
3. Manage and coordinate all aspects of assigned customer account(s), including project management, customer orders, technical/business issues resolution, logistics, fulfillment, and customer relationship.
4. Grow key customer accounts to achieve HCTM growth targets.
Knowledge and Skills
1. Key customer account management, major project management, business process development (5+ years).
2. Strong customer relationship skills, interpersonal skills, and ability to work well in a dynamic intercultural team environment.
3. Ability to coordinate and lead cross-functional teams, to deliver on customer initiatives (5+ years).
4. Communicaton: excellent verbal and written communication skills (senior management level), for project status and required decisions (5+ years).
5. Action Orientation: analyze, prioritize, delegate and track critical tasks to closure (5+ years).
6. Travel requirements: up to 20%
Education
1. Bachelors in Business or Healthcare field (required)
2. Healthcare background strongly preferred
