Summary:
Working with the Clinical Services team, the Clinical Specialist will be involved with all medical aspects of content development and implementation. The Clinical Specialist will support the content needs of Robert Bosch HCTM customers. Following a continuous quality improvement process for content, the Clinical Specialist will ensure the medical integrity of Robert Bosch HCTM proprietary content; compliance with existing clinical and regulatory guidelines; creation, organization and maintenance of clinical programs and content libraries; and rapid deployment for customer use.
The Clinical Specialist should be a licensed practitioner, experienced in health education, disease management, and/or homecare nursing. Experience in telehealth (provider or vendor) is a big plus. The candidate must have basic computer knowledge and excellent communication skills, both verbal and written. This job demands an organized, detail-oriented individual who works well with minimum direction and is willing to travel occasionally.
Responsibilities:
1. Pre-Sales Support: Assist sales staff, Customer Service staff, and prospective customers with clinical issues during the pre-sales cycle by: Participating in customer sales meetings and clinical discussions (as required). Phone conferencing/meeting with HCTM staff and customers (as required) to provide clinical expertise in clinical content discussions, medical requirements, program implementation issues. Customer site visits and trade shows (as required).
2. Post-Sales Implementation: Work closely with customers to ensure successful product implementation and rollout by: Facilitating program and content planning for the targeted patient population. In conjunction with the Account Management team, identifying clinically-related implementation needs as it pertains to integration of HCTM programs to the targeted patient population. Developing programs and content specific to customer needs. Supporting program and content implementation. Overseeing program and content maintenance.
3. Content Organization: Assist with organization, development and maintenance of content in proprietary and customer libraries. Assist with program and content maintenance for customers and HCTM. Maintain an inventory of HCTM sample content to be used on demonstration Health Buddy appliances. Create custom program content to be used as samples when requested. Assist with other clinical-related projects within HCTM when requested.
4. Project Management: Assist with project management of products within HCTM. Participate in project teams within HCTM. Work with BDM, PRM, ETA or other departments as needed to provide clinical input to HCTM projects.
5. Continuous Quality Improvement: Assist with testing of new content, medical devices and technology enhancements when needed. Follow HCTM established quality system procedures. Assist in maintaining the established quality system under the ISO 13485 and 21 CFR 820 (QSR) requirements. Complete training in accordance with HCTM procedures. Working with the HCTM QMM Department, ensure that the continuous quality improvement process is followed by: Editing dialogues for clarity, organization, grammar, sentence structure, and standardized labeling and naming requirements. Ensure Health Buddy technical requirements are met regarding length of dialogues. Verify that the medical integrity of content and dialogues with regards to clinical guidelines and/or standards of care is retained during the quality control process.
6. Bosch HCTM Interaction: Participate as a fully integrated member of the Bosch HCTM team demonstrating team spirit and a sharing of common goals. Contribute to the credibility of Bosch HCTM. as a significant health care systems supplier by adding high quality medical knowledge to the company's knowledge based assets and by exercising a high degree of medical and scientific integrity. Provide clinical expertise to all departments within HCTM, as needed.
7. Documentation: Assist with development of written materials needed as support documentation for HCTM programs, including data sheets and comparison grids. Assist with the development and maintenance of documentation and training materials for content development tools and content-related marketing materials. Assist marketing with the development of product descriptions (white-papers) when needed. Assist with documentation necessary for future NCQA or other regulatory/certification applications. Other duties as assigned.
Knowledge and Skills:
1. Minimum five years experience as a healthcare practitioner or educator working in patient education, preferably in a homecare or disease management environment.
2. Leadership abilities including strong communication and interpersonal skills. Strong organizational and project management skills. Clinical expertise and knowledge of clinical and critical pathways.
3. Computer/keyboarding skills are required. Willingness and ability to travel. Ability to work with minimal direction.
Education:
• Bachelors or Masters degree preferred
• Current practicing license or appropriate degree required (RN, RD, MPH, MD)
